Microsoft supporters looking for a ray of sunshine amid the storm clouds of Windows 8’s user antipathy and Windows Phone’s trifling market share often cite the Xbox as the one example of how the company has found mass-market success in a new consumer segment. So at a time when Windows itself is under unprecedented threat, and the future of computing looks to be leaving the company behind, today’s Xbox One news from E3 is making me wonder why the company isn’t trying harder not to extinguish one of the few bright spots its future may have held.
Would it be absurd to suggest that there are forces within
Microsoft who have something to gain from bringing the whole company down? Yes.
But if there’s an alternative narrative that explains why Microsoft is repeating
many of the mistakes that Sony made with its PS3 launch, please enlighten me. So
far, the similarities are uncanny. The playbook reads something like this:
1. Lose sight of your
target audience
Sony’s lofty ambition was to launch a set-top box that would
be not just your games console, but a gateway to your whole connected life. In
2005, Ken Kutaragi announced to attendees of the company’s E3 press conference
that the PS3 would feature two HDMI ports, three Ethernet sockets, and memory
card readers for SD, Memory Stick and CompactFlash. Fortunately, much of that
waste was scaled back by the time the machine launched, but the focus on
non-game uses surely cost the company engineering resources that would have
been better spent developing compelling games and gaming technology. More so
than photo viewers, video editors and the like, I would argue.
Microsoft’s Xbox One reveal last month gained notoriety for its
emphasis on being a new TV device rather than a new gaming platform. At a time
when the nature of TV is fundamentally changing, it’s stupefying that the
company is embracing the past of television rather than its future: nothing
says anachronistic like bundling an IR blaster with a next-gen console. And
nothing says that you’re ignoring your target audience like devoting the big
reveal to a completely different market.
2. Get the launch
price very, very wrong
Spectators rightly balked at Kutaragi-san’s suggestion that
fans would want the PS3 so badly that they’d work a second job in order to
afford its launch price. To remind: $499 for the basic model and $599 for a
premium SKU.
That was in 2006, nearly two years before the first iPhone
games hit the marketplace. In the years that passed, the established console gaming
companies stood by and watched the mobile upstarts eat their lunch, leaving
them just scraps of market share, and product prices eroded to the extent that trying
to charge even a few dollars for a game in the highly competitive mobile space
is a kiss of death. Freemium as in beermium is the new normal for mobile. Can
consoles fight the trend?
The tealeaves aren’t looking good. Attendees of Nintendo’s
GDC keynote in 2011 will remember Satoru Iwata’s pleading cry to developers to resist
the currents of price erosion and to double-down on trying to make high-value
games a compelling proposition. It was wishful thinking. Shortly after the
keynote, the company watched sales of its new 3DS console fall off a cliff, and
was forced to reduce its price from $249 to $169, an unprecedented six months
after launch.
Their next console launch, the Wii-U, went arguably worse.
At the time of writing, the machine’s been available for seven months, and
Nintendo are still demanding the original $299 price point. But with weekly
sales charts showing the Wii-U being outsold by the original Wii, now six years
old, it’s looking like an increasingly untenable position.
The good news for Nintendo is that, at least for the 3DS,
sales are looking much healthier since the price drop. So, at a time when the
marketplace has never been so price-sensitive, MS are asking $499 for the One? Good
luck with that.
3. Get Phil Harrison
to tell customers it’s all for the best
If sabotaging one of the few divisions of Microsoft with a
bright future was the aim, stealing the PS3’s launch playbook is the right way
to go about it. And it’s an amusing coincidence that Phil Harrison, Sony’s
apologist for the PS3 at the time of launch, is now reprising that role at
Microsoft.
It’s a fanciful thought that there are forces within that
company who stand to gain from bringing it all down, Hudsucker Proxy-style. But
while it’s a stretch to believe that Microsoft is full of super-smart people
conspiring to fail, it’s also hard to believe that it’s manned by people who
are trying to succeed but are dumb enough to be responsible for their recent
litany of strategic disasters, from alienating Windows users with an unfamiliar
and deeply flawed Windows 8 UX, to taking advantage of gamers with the Xbox One
price, focus and draconian DRM.
If The Hudsucker Proxy is a fitting analog for what’s happening
behind the scenes, Phil’s an unfortunate choice of patsy. To his credit, he’s not
as dumb a person as Norville Barnes was. But to Microsoft’s detriment, he’s
also not as smart.
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